Michelle Shorter is the Director of Operations of Forward Journey. Hired in June 2014, Michelle is responsible for the coordination and evaluation of the Human Resources services, policies, and programs for the company. She also oversees the company’s IT operations and facilities management, and manages a variety of participant matters including billing, attendance, invoicing, payment reconciliation, transportation, discharge, and parent/guardian/group home communication. Michelle holds a Bachelor of Science degree in Human Resources and a minor in Business Administration from the University of Delaware. She is also a certified HR Professional through the Society of Human Resource Management. Michelle has a diverse employment background having worked for the du Pont family, MBNA America, and as a residential realtor. She is a horseback riding and therapeutic instructor for individuals with disabilities and foster children at Equissential Growth Strategies in Bear, Delaware.