Caregiver Portal

Welcome to the Forward Journey Caregiver Portal.

The purpose of this page is to provide a one-stop-shop for information and resources related to our program. Check out our calendar to see when we’re closed for holidays or in-service days and if we have upcoming events or fundraisers.

If you have an urgent need, please call our main number at 302-731-0301. The prompts on our voice system will ask if you wish to speak to someone at New Castle County or Kent County. If you know the extension, dial it at any time. There are additional prompts on the system for emergencies and for senior staff.

Handbook for Participants, Families, and Guardians

This handbook answers many questions caregivers have when a loved one is joining our program.

  • What to expect from Forward Journey
  • What we expect from caregivers
  • When/what time is everything
  • What should a participant wear
  • What to eat
  • What to bring
  • What about doctor’s appointments
  • What about illness
  • What happens in the event of an emergency

Forms and Releases

Important Contacts

Division of Developmental Disabilities Services (DDDS)

Call 302-836-2100 to get in touch with your Support Coordinator or ask general questions.

LTSS Program

Jessica Lolley
Fox Run
2540 Wrangle Hill Road, Bear, DE 19701
Office: (302) 836-2193  Fax: (302) 836-2642 
[email protected] 

Columbus Organization

302-438-5414
https://www.columbusorg.com/services/care-coordination-s/care-coordination-in-de/service

DART Paratransit

1-800-553-3278
https://www.dart.org/riding/paratransit

Modivcare (formerly Logisticare) 

1-866-832-7534
https://www.modivcare.com

Winter Weather Procedures

Forward Journey is set up with SnoWatch on the radio (WDEL 1150 AM, WDEL 101.7 FM, and WSTW 93.7 FM) and online (WDEL and WSTW). You can sign up for text alerts by going to these two links. On the station’s website, SnoWatch will show what schools and businesses are closed or delayed due to the weather. If you do not see Forward Journey/C.E.R.T.S. as being closed by 7:00 a.m. that means the program will be open for the day. Because the weather between counties can vary, there may be a day where one Forward Journey location is closed for the day and the other is not. Please be sure to listen/read carefully.  

Suggestions & Questions

Want to provide feedback on our program? Need a recommendation on local resources? We’re here to listen and help. If you need urgent assistance, please call our main number at 302-731-0301.

Caregiver Portal
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Juneteenth Holiday


Recognizing the Juneteenth holiday, both Forward Journey Adult Day Services locations will be closed on Wednesday, June 19, 2024.        Happy Freedom Day!

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